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Frequently Asked Questions

 

-What is your shipping Policy?

John Denning Studio ships worldwide with USPS, UPS, and FedEx.

We will choose the most cost-effective shipping carrier based on the items ordered and their destination. Shipping times range from 1-7 business days for most works. Please note that these shipping times do not include production time and special packing requirements. We will let you know right away when you should expect to receive your order. You will receive a tracking number as soon as your order has been shipped. Please note that multiple orders may ship in several shipments.

SHIPPING PRICES are calculated based on your cart total as follows:

Cart Total From

To

Standard USA Shipping*

2-Day USA Shipping*

International Shipping Charge*

$0.00

$99.99

$0

$7.99

$25.86

$100.00

$249.99

$0

$15.99

$38.24

$250.00

$499.99

$0

$32.99

$64.99

$500.00

$749.99

$0

$51.99

$108.74

$750.00

$999.99

$0

$72.99

$150.49

$1,000.00

$2,999.00

$0

$99.99

$250.23

$3,000.00

Plus

$0

$99.99

$324.99

*Standard USA shipping is for all contiguous states. If you place an order from Hawaii or Alaska, We will provide a custom shipping quote for these orders.

*Products over 40" long that are shipped flat, such as framed art, MetalPrints and bronze sculptures may require a wood crate and freight. We will provide a custom shipping quote for these orders. Please allow additional time for the quote and freight delivery times.

*Shipping to more than one address may incur an additional charge.

Shipping Outside of the Continental USA, Expedited Shipping, and Special Requests:

  • If you reside outside of the continental United States, including Alaska and Hawaii, we will contact you regarding your shipping preferences.
  • We are not responsible for customs clearance, duties and taxes required for international shipping, if applicable.
  • Notifications of Order Shipment are sent via email. Please make sure that you have entered your information correctly. If you do not receive an order confirmation email within 2 business days, this may indicate that you need to contact us.
  • Please contact us at studio@johndenningstudio.com if you have any additional requests, such as gift boxing, split deliveries or if you have any questions about your order at any time.

-What is your Policy on Returns/Exchanges/Refunds? 

We want you to be absolutely delighted about your new artwork!

  • We do our utmost to ensure that your artworks are packaged carefully and arrive safely at their destination. If your artwork arrives damaged, please take photos and keep all packaging and contact us immediately at studio@johndenningstudio.com for further instructions.
  • Please await our instructions and never send anything back to the print lab on your own accord, of we will not be able to make any arrangements for a replacement or refund.
  • Please make sure that you review all of the details of your order and that you ask any questions before finalizing your order on all special orders. But if you are disappointed with your artwork for any reason, please contact us within 3 days of receipt so we can figure out the best way for you to get a replacement or refund.
  • Exchanges only on special orders.

We hope you love your new John Denning artwork!

-How can I keep up with your new work?

Sign up for my newsletter, so you keep informed about my new work, discount sales and special events and announcements. Also, Follow me in Facebook and Instagram! You can use the icons at the bottom of this page to head directly to my profiles.

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Trusted Art Seller

The presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

WARNING: This merchant has removed information about their returns and exchanges policy. Please verify with them directly.

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Verified Secure Website with Safe Checkout

This website provides a secure checkout with SSL encryption.

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

WARNING: This merchant has removed information about what materials they are using in the production of their products. Please verify with them directly.

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This Website Supports Augmented Reality to Live Preview Art

This means you can use the camera on your phone or tablet and superimpose any piece of art onto a wall inside of your home or business.

To use this feature, Just look for the "Live Preview AR" button when viewing any piece of art on this website!

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